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OUTBOUND |
| Pricing |
Pricing is primarily based upon weight. Each carrier has slightly different parameters when determining their final charge. In general, but not limited to, when an item exceeds 70 pounds or 130 inches in girth the carrier will use what is called dimensional weight. Final weight and dimensions are determined by the carrier at the depot. Please see our luggage classification chart which will greatly help you to accurately classify your luggage. Luggage exceeding the given weight and size dimensions are subject to re-pricing. |
| Booking |
You may place your order by phone or online. Our online system is user friendly and will confirm your order by email within one hour of completion. You will have the opportunity to choose: 1) Your level of service; 2) Type of trip: one-way, round-trip, multi-leg, domestic or international; 3) Where and when your luggage is to be picked up and delivered on all legs (outbound, intermediate and return where applicable); 4) Custom choice of insurance amounts. Based upon your selections you will be provided a per item and a total shipment price. You will be receiving a Welcome Package by 2nd day express mail with special identifications tags to place on each piece of luggage. Please remember, IN THE EVENT A PIECE OR PIECES OF LUGGAGE EXCEED THE CLASSIFICATION AT THE TIME OF PLACING YOUR ORDER, THE FINAL CLASSIFICATION AND PRICE ARE BASED UPON A COMBINATION OF ACTUAL WEIGHT AND DIMENSION AND WILL BE DETERMINED AT THE DEPOT. |
| Pre-Luggage & Contents |
In general, no special packaging is required for the contents or the exterior case. Just place the special tags which you will receive in your welcome package on the corresponding bag. Please note that our luggage classification chart will provide you with more specific information for items such as bicycles, wheelchairs, sports equipment, etc. that will require special packaging. Please see the list of prohibited items. Remember, un-like he airlines, with TravelSmart there is no limitation to number of bags you can ship. Please check our travel store for our convenient line of roll-up and vacuum travel bags that will allow you to pack twice as much in your case. |
| Schedule a Pick-up |
In general, pick-ups are made between the hours of 9:00 am to 5:00 pm. While all attempts will be made to pick-up during the time period which you have requested, the carrier may not be able to do so. You will be provided a section to provide special instructions. |
| Signature or not? |
We recommend that you always request a delivery confirmation signature. |
| In-Transit Tracking |
You will have the ability to track your order online and in real time by using our luggage tracker. |
| Delivery |
When placing your order you will specify whether your luggage is to be delivered to a residential or commercial location, a hotel or resort. A specific contact name and phone number must be given when delivering to a residential or commercial location. When shipping to a hotel or resort you must supply your confirmation number, date of arrival and a phone number for the hotel or resort. When shipping to a hotel or resort all attempts will be made to deliver directly to the concierge with instructions to have your luggage waiting for you in your room. |
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At this point in time your return tags were pre-printed and shipped in your welcome package. |
| IN-BOUND/RETURN |
Depending on the type of location from which your luggage is to be picked-up when returning from the final leg of your trip, the following instructions should be followed: RESIDENTIAL,/, COMMERCIAL: Call 1-800-PICK-UPS (742-5877) at least 24 hours prior to pick-up. Advise that you already have your pick-up tags, the contact person, the contact person’s phone number, the location where the luggage is to be picked-up and if you need additional tags for your return trip. HOTEL/RESORT: Advise the hotel/resort’s concierge a minimum of 24 hours prior to pick-up, to contact UPS at 1-800-PICK-UPS (742-5877), that you already have your pick-up tags and whether you need additional tags for any additional luggage that you may have acquired during your trip. If the concierge does not provide the service of contacting UPS, simply contact UPS directly and advise where you luggage will be held at the hotel/resort. |
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